New SAP Sales Cloud Mobile App – FAQs

The new native SAP Sales Cloud Mobile App will be made generally available with the 1908 release of SAP Sales Cloud. This application will not replace the existing one, so there are a couple of questions around this topic.

Why is SAP Sales Cloud creating a new mobile application?

SAP Sales Cloud recognizes that good user experience is paramount for successful enterprise products today. At the same time, thousands of enterprise customers rely upon SAP Sales Cloud’s existing tools to run their business every day. It is important to balance necessary innovation with unwanted disruption. By creating a parallel development work stream, SAP Sales Cloud is able to rethink our mobile user experience in a way that maximizes agility while reducing disruption to current customers.

The core functions of SAP Sales Cloud Mobile App

What devices does the new mobile application support?

As of the 1908 SAP Sales Cloud solution release, the native SAP Sales Cloud Mobile App will support iPhones with iOS 12 and above. The native mobile application for Android is currently under development with a targeted release of mid-2020.

How much does the new mobile application cost?

The SAP Sales Cloud Mobile App will be available to all SAP Sales Cloud solution users for no additional fee. SAP Sales Cloud may change pricing policies and/or introduce premium add-on features in the future. The Messaging Feature is powered by SAP Jam, the cloud-based social collaboration platform from SAP.

How do I enable CoPilot?

Currently SAP CoPilot is in invite-only beta testing. SAP Sales Cloud will provide an update when this changes, including details about access and licensing.

How can I download the new mobile application?

The new native SAP Sales Cloud Mobile App will be available under “SAP Sales Cloud” in the Apple App Store (for iOS). The tentative release date is currently August 11th, 2019.