en
A CRM system should fit the corporate strategy, integrate seamlessly into existing processes and the existing system landscape, and offer good usability. Our whitepaper gives you valuable recommendations for action to make your CRM project a success.
Digitization has fundamentally changed the framework for the relationship between companies and their customers. Customers are becoming more demanding, for example in terms of the ways in which they can interact with a company.
In order to meet the increased demands, close integration of marketing, sales, commerce and service is essential. In this way, companies can achieve optimal customer approach, interaction and loyalty in all sales channels.
Make it easy for yourself: Our experts support you in bringing your service and sales activities into the digital age with the solution modules of SAP Customer Experience. From numerous projects, we bring comprehensive experience in the seamless integration of cloud and on-premise solutions. Your double benefit: You not only exploit your revenue potential, but also reduce your costs through process automation and precise planning.
The lead-to-cash process encompasses all points of contact between a company and its customers − from initial contact and qualification, through the purchasing process and order processing, to the provision of services and invoicing. We support companies in mapping their customer-related processes holistically and digitally.
Leading companies from various industries rely on SAP Sales Cloud. With this solution, you digitize your sales processes and benefit from a fast, cost-effective implementation.
From omnichannel communication to a 360° view of your customers and intelligent ticket management, SAP Service Cloud has what it takes to help you increase the efficiency of your service processes and deliver great service experiences to your customers.
No more headaches when planning your service technicians and executing on-site assignments. SAP Field Service Management is a powerful tool for managing all aspects and challenges of your mobile workforce.
In the course of the conversion to SAP S/4HANA, companies need to think about how they will organize and map their customer-related processes in marketing, sales, and service in the future. There are various options for the CRM transformation.
Until the end of 2030, SAP Customer Service will still be supported by SAP S/4HANA in compatibility mode. After that, it will no longer be possible to use SAP CS under SAP S/4HANA. This raises the question for companies of a suitable alternative.
In integrated interaction, HubSpot and SAP Sales Cloud are able to optimize the marketing and sales process. The solutions start at different stages: While HubSpot is responsible for generating and developing leads, SAP Sales Cloud maps the rest of the process from lead to order.
The integration of SAP Master Data Governance (MDG) with SAP Cloud for Customer enables the bi-directional replication of new or changed business partner data records. This means that the latest version of each data record is always available in every connected system in the best possible quality.
With the connection of SAP Customer Experience to the on-premise solutions of SAP CRM, SAP ERP, and SAP S/4HANA you benefit from uni-/bi-directional synchronization of your master data, full integration of transactional scenarios, and integration of field service and support.
With the help of Web2Lead, contact data that a prospect enters in a form on your website is automatically transferred to SAP C4C and created as a new lead. This gives your sales staff the ability to generate opportunities from the leads created.
Put your way of working on a new basis with the use of intelligent systems. Our experts can help you optimize your processes with cloud-based SAP work order solutions.
Faults in the power grid must be fixed as quickly as possible. To do this, network operators need a holistic workforce management system that takes into account the availability and skills of the technicians when scheduling their work.
Succeed with our fixed price offers
Are you looking for a solution to optimize your sales and service processes and would like to know whether the SAP Sales or Service Cloud meets your requirements? We make the decision easy for you. With our Evaluation Package you get a fully functional SAP Sales or Service Cloud, which allows you to get to know the solution in detail.
You want to move from Salesforce.com to the SAP Sales Cloud or consolidate existing CRM systems in the SAP Sales Cloud? You tell us when, we do the rest.
Make the SAP Sales Cloud your central tool for managing valuable customer data. Our Starter Package is designed for customers who have used Salesforce.com to manage customer contact data and now want to manage that data in the SAP Sales Cloud.
Do you use salesforce.com intensively in sales to manage contact data, support the sales process and create quotations? And you want to be able to maintain existing customer relationships in the SAP Sales Cloud?
We ensure a smooth transition from Salesforce.com to the SAP Sales Cloud. We ensure that existing customer master and transaction data, for example leads and opportunities, arrive in the target system in the best quality and that your sales department can work as usual.
You want to replace Salesforce.com with the SAP Sales Cloud and take all data from the inventory system with you? The Enterprise Package offers you the complete solution for the complete migration of your customer data. Without data loss, we transfer contacts, customers, campaigns, opportunities, leads, attachments, and activities – everything you’ve worked hard to acquire remains intact.
Our Process Package Sales for SAP Sales Cloud is based on best practices of our customers. You receive a preconfigured CRM system so that your sales can get started immediately. So you have all relevant information about your customers and sales opportunities at a glance at all times.
The Complaint Management for SAP Service Cloud process package gives your customers the ability to submit complaints to you easily and through multiple channels. Your customer service staff will benefit from 100% transparency and from processes that are tailored to your company and your customers.
In times of digitalization, the purchasing behavior of customers has changed dramatically. Learn to better understand the wishes of your customers and adapt quickly and continuously to changes in their expectations.
Customer experience is an interdisciplinary topic. However, since many companies focus on marketing, sales and delivery of their products and services, a lot of potential in aftersales falls by the wayside. But this is precisely where there are unimagined opportunities to turn customers into fans.
The goal of customer service is to guarantee maximum availability of your machine at the customer's site. A critical success factor for this is the efficient and professional handling of customer inquiries.
The SAP Sales Cloud is a user-friendly and intuitive tool that supports sales processes with data from real-time analyses. Access to relevant data is guaranteed at all times, even when on the road. SAP C4C supports all common mobile devices and thanks to its offline functionalities it provides transparency about the customer when no Internet access is available.
Supplemented by back-office information, a comprehensive view of the customer is created, which enables fast and well-founded decisions in the sales process. The time spent on administrative tasks is reduced, so you can concentrate fully on maintaining your customer relations.
The more efficiently your customer service works, the higher the customer satisfaction and the higher the loyalty to your company. With the SAP Service Cloud, you can ensure a consistent and seamless customer experience throughout the customer journey across communication channels.
In service, mobile access to corporate data is often required to solve customer problems as quickly as possible. The SAP Service Cloud provides anytime, anywhere access to all relevant information, such as available service personnel, order and service history, and customer profiles.
The right offerings at the right time enable personalized interactions with customers. The software can also be used to bill service calls on site, minimizing errors. You can measure the success of your customer service with meaningful analyses that provide information about team efficiency, among other things.
The more individually and contextually relevant you address your customers, the higher the probability of success. With the SAP Marketing Cloud (formerly SAP Hybris Marketing), you can gain deep insight into customer behavior.
In real time, you can track their path across multiple channels, run personalized campaigns, deliver consistent customer experiences, and optimize your marketing performance step-by-step. The SAP Marketing Cloud includes an exceptional set of tools and can be deeply integrated with the SAP Commerce Cloud and other SAP Customer Experience solutions.
Use the SAP Commerce Cloud to sell your products regardless of time and place. The platform not only offers an online shop, but also integrates all digital and physical interaction points such as mobile apps, point of sale (PoS), call center, social media and print. Deliver a consistent, personalized and relevant customer experience everywhere to attract customers who want to come back.
With SAP Commerce Cloud Accelerator, you can build your international multichannel business in a matter of months with a solution that is ready for B2C and B2B deployment, for your specific industry, and for multiple languages and currencies.
Consumers want to keep control of their personal data. As a result, data protection is an extremely sensitive issue that companies should pay due attention to in order to ensure a long-term, conflict-free relationship with their customers.
The SAP Customer Data Cloud ensures that customer and company data is protected in accordance with the General Data Protection Regulation (GDPR) of the EU and all other relevant guidelines and regulations. User preferences and declarations of consent are centrally recorded, managed, and synchronized. Finally, trust and transparency are important prerequisites for customer loyalty.
From our blog
A Selection of our customers
