PILLER is one of the world’s leading manufacturers of high-performance blowers. In order to offer customers not only first-class products but also outstanding service, the company has placed its IT landscape on a uniform platform based on SAP. The project partner was the SAP consulting company IBsolution from Heilbronn. Among others, SAP C/4HANA Sales and Service Cloud, SAP Cloud Platform Integration Services and SAP S/4HANA were introduced.
“With the SAP system landscape, we have created the prerequisites for continuously developing not only the performance of our products but also our service portfolio,” says Nils Englund, Managing Partner at PILLER Blowers & Compressors GmbH.
The SAP solutions can be flexibly integrated with each other. The same information is available in all connected systems. They give the PILLER sales and service staff an all-round view of the customers. The customers in turn benefit from automated processes and faster reaction times.
Thanks to the CRM system, service requests are automatically generated and the customer receives feedback. The ticket system bundles the incoming requests and makes the service processes transparent both internally and externally. In addition, ticket-based work reduces the loss of information and enables a targeted customer approach. Digital checklists generated from the system support the technicians in the field.
For PILLER’s customers, the highest possible availability of industrial fans plays an important role, because the blowers perform production-critical tasks. In order to guarantee the greatest possible reliability of the machines, PILLER is consistently orienting its service processes towards the Internet of Things with the help of SAP Leonardo.
“IBsolution supports us as a competent partner in making our service processes IoT-capable and generating further added value through seamless integration in C/4HANA,” says Thomas Henzler, CIO at PILLER Blowers & Compressors GmbH.
Sensors integrated in the blowers permanently collect data and send it to the SAP cloud via an IoT connection. Potential problems with the fans can thus be detected early on. If the system detects irregularities or setpoint violations, a ticket is automatically created in the service portal, the customer is notified and a message is sent to PILLER Service.
The IoT technology gives the service technicians valuable time, for example to replace the affected components before their defect leads to a production standstill. With the help of predictive maintenance, PILLER industrial fans can do their job even better: contribute to a smooth production process for the customer.
Piller Blowers & Compressors GmbH manufactures high-performance blowers for the process industry. The global player with a tradition of over 100 years has made a name for itself worldwide as a technology leader. Customised solutions at a high technical level meet the special requirements of a wide range of industries, such as refineries, (petro)chemical, industrial furnace construction, plant engineering, power stations and waste water treatment. With approximately 4,000 employees worldwide, its own subsidiaries and agencies, PILLER delivers 85% of its products abroad.