Become an IBsolution partner for Customer Experience

Let us combine our know-how and together increase the added value for our customers

What we offer

Digitalization has fundamentally changed the relationship between companies and customers. To meet the increased requirements, it is necessary to optimally address, interact with, and engage customers across all sales channels. Our experts support companies in bringing their service and sales activities into the digital age with solutions from the SAP Customer Experience portfolio. From countless successful projects, we have a wealth of experience in seamlessly integrating cloud and on-premise solutions. With our prefabricated package solutions, companies can take their sales and service processes to a new level in the shortest possible time.

Who we are

IBsolution is a consulting company specialized in SAP with headquarters in Heilbronn, Germany. We see ourselves as experts for all SAP topics in the areas of business analytics, master data management, identity management, cyber security, digitalization and cloud computing. More than 200 dedicated employees create solutions that inspire both business and IT. Customers receive business benefits packaged in fixed-price packages, nearshore offerings, and innovative products that ideally complement the SAP portfolio.

Together we can achieve more

Do you work in the Customer Experience environment and face the challenge of convincing your customers with holistic offers? Do your customers increasingly expect standardized solutions that can be implemented quickly and without great effort? Then become an IBsolution partner for Customer Experience.

Benefit from a partnership of equals. Let us combine our resources and competencies by mutually accessing required capacities and necessary expertise in a cooperative exchange. In this way, you ensure a permanently high utilization of your employees.

As an IBsolution partner, you are a Value Added Reseller (VAR) for our products and package offers and complement your portfolio with attractive offers that have proven themselves in practice many times. In this way, you retain existing customers and gain new ones. Likewise, we act as VAR for your solutions and thus realize additional added value for our customers.

Our products and packages for Customer Experience partners

INCEMENDO.customer_portal

With our customer portal solution INCEMENDO.customer_portal, companies meet the increasing expectations of their customers and offer them comprehensive services − available everywhere and at any time. This is accompanied by an improved customer experience, higher service quality and increasing customer satisfaction. Customer service is seamlessly integrated into corporate processes, creating a close, lasting bond between customers and the company.

CXMENDO.mixed_reality

CXMENDO.mixed_reality interacts with SAP Field Service Management to increase customer service efficiency and reduce travel for service technicians. In case of device failures, Mixed Reality (MR) provides the relevant information to guide customer technicians on site through the troubleshooting process and solve the problem or at least identify the root cause. In addition, an expert can be contacted via the MR application to share the technician’s field of view on site.

Starter Package for SAP Sales Cloud

The Starter Package for SAP Sales Cloud offers a highly flexible solution including the most common standard processes. This enables companies to implement SAP Sales Cloud in just ten weeks and realize a 360-degree view of their customers and processes. The result: transparent sales management at a fixed price. Companies reduce the time spent on administrative activities and gain more time for customer care and customer acquisition.

Starter Package for SAP Field Service Management

No more headaches when scheduling your service technicians and executing on-site assignments − SAP Field Service Management (FSM) is a powerful tool for managing all aspects and challenges of your mobile workforce. Thanks to the efficient scheduling of service technicians, companies are always one step ahead with SAP FSM and gain time for the things that really matter.

Starter Package for Sales Planning

Sales planning with SAP Analytics Cloud allows sales employees to access the data they need at any time, regardless of their location. This simplifies, streamlines and accelerates processes. The Starter Package for Sales Planning offers a holistic solution approach to easily set sales targets. With the help of the Sales Planning Dashboard, companies can gain an overview and then select a targeted, structured approach and derive recommendations for action.

Starter Package for SAP Business Technology Platform

SAP Business Technology Platform is a key technology foundation for enterprise business applications. The available application development and integration services can be leveraged to realize business value and continuous innovation. The Starter Package for SAP Business Technology Platform includes comprehensive consulting, analysis and development of a suitable enhancement and integration strategy.

Trustworthy, transparent, sustainable – for us, these characteristics define a partnership of equals. Become part of the IBsolution partner network.

How to become an IBsolution partner for Customer Experience

Register for our IBsolution partner program by completing and submitting the form. Afterwards we will contact you as soon as possible.

The IBsolution Partner Network