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Revision and simplification of processes
Focus on innovation (chatbots, machine learning)
Fast implementation
High level of standardization
Transformation to a cloud business model
Mobile access for CRM users
Transfer of existing CRM processes to a new platform
Individualization (custom code) must remain available
Use of ready-made integration modules
Complex processes that cannot be handled completely in the cloud
Shared service center scenarios
Transfer of existing CRM processes to a new platform
Innovations at your own pace
Consolidation and harmonization
No transfer to the cloud desired
Many complex individualizations (custom code)
CRM focus is on back-office processes (orders, contracts, warranties, etc.)
Make your customer relationship management a success factor and set the course for the future now. We accompany your CRM transformation as a competent expert for customer-related processes in marketing, sales and service − from the analysis of your requirements to project implementation. In doing so, we ask the right questions about why, what and how.
Alignment with business
Calculation of TCO and ROI
Demo
Kick-off
Understanding of the current state of the IT landscape
Mapping of business processes
Alignment of requirements with system functionalities (solution fit)
Process optimization and transformation of the business model
Prioritization and validation of the identified building blocks
High-level architecture and cost estimation
Setting up a project plan
Review and commitment
Alignment with business
Calculation of TCO and ROI
Demo
Kick-off
Evaluation of the potentials
Demo of the functionalities
Creation of a questionnaire
Analysis by means of questionnaire
Analysis of the system landscape
Elaboration of the transformation project
Mapping of requirements to SAP standards
Knowledge about systems
Input for fit/gap workshop
Validate, prioritize and address deviations from the standard
Elaboration of the target architecture and alternatives
Development of the basis for decision-making
Development of the roadmap
Indication of effort
Review and communication to stakeholders
Target architecture
Roadmap
Efforts
Stakeholder presentation
Start of the implementation phase
Fast and secure start-up by means of prefabricated packages
Support during data migration
Go-live planning and support
Support and monitoring
Transformation of the business model
Achieving the business goals
The lead-to-cash process encompasses all points of contact between a company and its customers − from initial contact and qualification, through the purchasing process and order processing, to the provision of services and invoicing. We support companies in mapping their customer-related processes holistically and digitally.
Leading companies from various industries rely on SAP Sales Cloud. With this solution, you digitize your sales processes and benefit from a fast, cost-effective implementation.
From omnichannel communication to a 360° view of your customers and intelligent ticket management, SAP Service Cloud has what it takes to help you increase the efficiency of your service processes and deliver great service experiences to your customers.
With the connection of SAP Customer Experience to the on-premise solutions of SAP CRM, SAP ERP, and SAP S/4HANA you benefit from uni-/bi-directional synchronization of your master data, full integration of transactional scenarios, and integration of field service and support.
The goal of customer service is to guarantee maximum availability of your machine at the customer's site. A critical success factor for this is the efficient and professional handling of customer inquiries.
With the help of Web2Lead, contact data that a prospect enters in a form on your website is automatically transferred to SAP C4C and created as a new lead. This gives your sales staff the ability to generate opportunities from the leads created.
A selection of our customers
