Customer and service portals

With our portal solutions you can offer your customers individual services, content and applications and strengthen customer loyalty

Available 24 hours a day

Excellent service as a competitive advantage

Access from different devices

Portal solutions optimize service

With portal solutions, companies are able to offer their customers individual services, content and applications under a uniform user interface. Since the portals are provided via the cloud, users can access them anytime, anywhere. Via centrally controllable authorizations, only those functions are offered that are really needed. Typical examples are customer portals and service portals.

Advantages:

Portal solution with individual authorization management
Integration with ERP (SAP ERP/ECC, SAP S/4HANA) and CRM (SAP CX) systems
Integration of customer-specific processes
Implementation of customer-specific User Interface (UI)/User Experience (UX) and corporate identity

Your contact person

Marius Carl

marius.carl@ibsolution.com

+49 7131 2711-3000

What we offer

Customer service anywhere and anytime

Are you looking for a standardized, yet flexible customer portal that integrates optimally into your system landscape? With INCEMENDO.customer_portal we can implement your requirements in the shortest possible time and realize the integration into your existing SAP infrastructure.

The best way to your customer/service portal

In our Strategy Workshop for Customer and Service Portals we develop your individual customer or service portal and find the best solution together.

Analysis and evaluation of the current situation
Analysis of requirements and challenges
Identification of your “heart points”
Simulation of possible scenarios and explanation of the differences
Development of a long-term schedule

Customer portal

Customer portals are something like the supreme discipline of digital customer loyalty. They serve as a central contact point for your end customers (B2C) and/or business customers (B2B). In the customer portal, they can centrally manage their data, view products and services purchased or receive help.This relieves your customer service, ensures permanent transparency and increases customer satisfaction.

This requires the right strategy for dimensioning a customer portal appropriately. Long waiting times, unattractive design and poor usability deter customers.

As a successful SAP partner and specialist for portal solutions, we support you comprehensively in strategy, conception, design and implementation of your customer portal based on SAP technologies. Thanks to our distinct understanding of processes and our expertise in the area of integration, we embed your customer portal seamlessly into your existing SAP environment.

62% of customers expect self-service to be able to create tickets, view the current processing status and transparently view the entire service history.

Service portal

If companies want to improve their service quality and increase the efficiency and transparency of the service process, a service portal offers an attractive option. We have the necessary know-how to competently support you in the implementation of your service portal and provide you with all the components you need to sustainably increase your service quality.

High standardization combined with the necessary flexibility − this combination makes for a powerful portal solution. The core of your service portal is the CRM system SAP Service Cloud. Thanks to standardized interfaces, it is possible to implement a wide range of portal solutions in a short time − from self-service portals for your customers to deployment portals for your service technicians.

Our expertise ranges from the development of your individual portal solution on the SAP Cloud Platform to the configuration and integration into your existing customer relationship management (CRM) system and the implementation of a coherent authorization concept.

KACO new energy Service partner portal | IBsolution

Blog

KACO new energy: Excellent service further developed

KACO new energy, a manufacturer of inverters, coordinates its worldwide service partners via a service partner portal. This enables the company to allocate them specific orders.

White paper

Service as a sales driver: how to make customer service profitable

This free white paper examines how companies are turning customer service into a revenue driver. Digital technologies play a key role in this process.

Download now

Webinar Kundenportal auf SAP Cloud Platform | IBsolution

Webinar (in German)

Implementing a customer portal on SAP Cloud Platform

Learn how a simple portal solution can relieve your internal sales force and increase customer satisfaction.

Watch now

Do you have further questions?

Please contact us so that we can work together to find the portal solution that is optimally tailored to your needs.

A selection of our customers