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Anyone wishing to migrate from SAP ERP to SAP S/4HANA must first introduce SAP Business Partner as the central master data object and common link between customers and suppliers. If companies use SAP Sales Cloud or SAP Service Cloud (from the SAP CX portfolio, formerly SAP C4C), problems can arise during integration with SAP ERP after the switch to SAP Business Partner. The integration fails because the IDs in the mappings are not known. If a quick solution is not found, data inconsistencies continue to increase − with a negative impact on business operations.
Ensuring integration after the business partner conversion within SAP Sales Cloud or SAP Service Cloud (C4C)
In-depth analysis of the current state incl. in-house developments
Use of standard content (for example ID mapping, cutover planning)
Protection of daily business (customers, orders, products, ...)
No risk during the business partner changeover
With the connection of SAP Customer Experience to the on-premise solutions of SAP CRM, SAP ERP, and SAP S/4HANA you benefit from uni-/bi-directional synchronization of your master data, full integration of transactional scenarios, and integration of field service and support.
Leading companies from various industries rely on SAP Sales Cloud. With this solution, you digitize your sales processes and benefit from a fast, cost-effective implementation. Our IBsolution Starter Package for SAP Sales Cloud comprises a highly flexible solution including the most common standard processes.
In the course of a migration to SAP S/4HANA, it is mandatory to switch to the data model of the SAP Business Partner. With our three consulting packages, you receive this conversion at a fixed price − tailored to your specific requirements.
A selection of our customers
